SERVICES FOR PATIENTS

Allied Health Services

We offer a range of allied health services such as physiotherapy, speech pathology, clinical psychology, occupational therapy, and a dietician.

The Discharge of Veterans' Affairs patients and patients with  complex needs will be referred to the Community Liaison Nurse to assist in planning for the discharge home or with the community.

Consultant physiotherapists visit the hospital on request, and charges will be billed directly by the physiotherapist, unless your health fund has alternative arrangements with the hospital.

Laundry

The hospital does not provide laundry services.

Mail

Mail is delivered to patient rooms daily. Stamps can be purchased from the main Reception, and outgoing mail can be left at Reception for daily posting.

Meals

Our catering staff take great pride in the quality and presentation of meals, and a varied and nutritious menu is offered. The hospital has a Dietician on staff who is available to assist with special diets.

Meal times

Morning/afternoon tea and supper is also available.

Patients and visitors are also welcome to utilise the services of Cafe Avanti, located in the main corridor and Cafe Medici. The Cafe is open from 7.00am to 5.00pm Monday to Friday, and 8.00am to 4.00pm on weekends.

Pastoral Care Service

The hospital has a number of authorised Pastoral Care personnel, of all denominations, who may visit patients within the hospital. Please advise the staff during admission if you wish to have a visit from a Pastoral Care officer.

Patient Handbook

Each bed is equipped with a patient handbook which contains more detailed information about hospital services and facilities in your room.

Please ask the nursing staff for a handbook if one is not easily accessible to you.

Patient Satisfaction

We are committed to providing a quality health care service, and want to ensure that you have been provided with the best possible care during your stay.

Prior to discharge you will be given a Patient Satisfaction Survey which we encourage you to complete. The survey can be returned to hospital staff, or mailed back at a later date.

Information from the survey is regularly reviewed, and changes to policies, procedures, and services are implemented where possible to reflect patient feedback.

Pharmacy

Although your doctor will arrange any medication you require, the pharmacy is available for the filling of patient prescriptions or general over-the-counter medications.

Telephones

There is a telephone adjacent to every bed for patient use. Phone cards may be purchased for STD calls. Patients may bring their own mobile phone with them.

Television and Radio

Each bed is provided with a radio, and colour television with access to local channels and Foxtel.

Veterans’ Liaison Officer

The hospital has a Veterans’ Liaison Officer to assist eligible veterans and war widows. Members of the ex-service organisations may visit you.